Our Mission
We’re on a mission to redefine training and quality assurance standards, empowering organizations to make a greater impact on those they serve
ReflexAI in numbers
Our Story
ReflexAI was built to make a difference in the lives of those in need
Our story began in the high-stakes world of crisis intervention, where every conversation could impact a life. We built AI tools to help responders prepare for those moments, blending empathy with precision and transforming how training happens at scale.
Today, those same principles power ReflexAI across industries. From healthcare and customer support to government and education, we help human teams deliver care, clarity and confidence, supported by technology that understands context as much as content.
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ReflexAI
In the news
Meet the people behind the platform
We’re a team of technologists, clinicians, and operators united by one goal: to help humans perform their best when it matters most.
Responsible AI at its best
Created by former crisis center leaders, ReflexAI was built for situations where agent proficiency and human connection are critical. Understanding the nature of contact center interactions, our AI models ensure positive agent training and quality assurance. Designed with transparency, ethics, and security in mind, we exceed industry standards.
Join a team building for the moments that matter
We’re growing a diverse, mission-driven team of technologists, researchers, and practitioners who believe empathy is a skill worth scaling.