Contact Centers
Train, measure, and improve every conversation at scale
Prepare teams for real-world conversations, analyze 100% of interactions, and continuously raise performance standards.
Help agents connect with customers — and deliver measurable results
Accelerate onboarding
Get new hires production-ready in days, not weeks, with simulations that mirror real customer calls and scenarios.
Ensure consistency at scale
Train and evaluate every agent to the same standard, across teams, locations, and languages.
Make empathy measurable
AI-powered feedback helps agents understand not just what they said, but how they made customers feel.
Here’s how Reflex AI help contact center teams
Agent onboarding
Simulate live customer conversations so agents can build confidence and competence before going on the floor.
Ongoing training
Use Studio to build new scenarios or adapt existing ones in minutes — delivering targeted refreshers based on real QA insights.
Quality assurance
See what’s working — and where to coach
Automate reviews of 100% of interactions to track empathy, tone, and protocol adherence across every agent.
Performance coaching
Turn insight into better conversations
Equip supervisors with instant summaries and dashboards to guide feedback and improve customer experience at scale.
Who uses ReflexAI in contact centres?
